 | What is the turn around time for FirstPay.Net to be integrated into my website? |
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 | 72 hours in most cases. This is, however, dependent upon the cooperation of the merchant`s web designer and how quickly we can obtain the information necessary for installation.
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| | Does FirstPay.Net calculate shipping costs? |
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| If using an existing shopping cart then, no, this information must be passed to the FirstPay.Net system as a sum total of the transaction. If using the FirstPay.Net shopping cart and the merchant provides the pricing information, then yes.
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| | What is the difference between the Virtual Terminal and the e-commerce "consumer piece"? |
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| Virtual Terminal is a web-based manual entry credit card transaction processing application. A merchant would use Virtual Terminal just like a traditional credit card terminal. The consumer piece allows the cardholder to make a purchase online via the merchant`s website.
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| | Does my web site have to been written in a certain language / format? |
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| No, as long as the web server can process Perl scripts and pass through certain information such as ticket number, merchant number, and sale amount.
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| | Can several workstations at my business access the Virtual Terminal? If so, can it be at the same time? |
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| Yes, to both questions.
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| | Will FirstPay.Net work with Macintosh? |
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| Yes.
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| | What if I need to add additional products / items to my shopping cart software? Who do I call? |
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| Products can easily be added by the merchant themselves.
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| | What happens if the server goes down when the consumer is running a transaction? |
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| First American has redundant web servers that ensure a continuous connection.
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| | What happens if the server goes down when I am running a transaction? |
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| See above, but you could always view transactions on the Virtual Terminal as they are updated in real-time.
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| | How do you set up FirstPay.Net? |
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| There is no installation once the merchant is approved. The web designer then integrates FirstPay.net into the merchant`s website.
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| | Do you have to fill out a regular merchant application along with the FirstPay.Net Application? |
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| Yes, the paperwork required includes the merchant application, New Account Entry form, Transaction Processing Agreement, Software License Agreement, Internet Addendum to Credit Policy, Setup Form, along with a voided check and payment for the Software Licensing Fee.
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| | Can you run transactions not only online but at the place of business? |
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| Yes, the merchant can enter transactions through the Virtual Terminal from the place of business.
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| | Can I look at the transactions that have been run? |
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| Yes, transactions are posted in real-time. Transactions can be viewed on Virtual Terminal.
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| | My server isn`t able to run Perl scripts, what can I do? |
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| If your server is running NT 4.0 with IIS 4.0, the information on the following page can walk you through the set-up process: NT 4.0 Active Perl Set-Up.
If your Apache web server isn`t configured for Active Perl, click here.
Have another type of web server? Try the Perl FAQ.
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| | How do I use Virtual Terminal? Are instructions available that I can download? |
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| The Virtual Terminal can be accessed at FirstPay.Net
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